An upgraded banking system is coming this October!
We are excited to announce our upgraded banking system, a significant technological enhancement designed to improve the banking experience for you. Our banking system upgrade will begin on October 9, 2026, starting at 5 pm (CST), with completion on October 13, 2026, at 8 am (CST). CorTrust Bank locations that offer Saturday drive-up hours will not be open on October 10, as we work through the transition process.
The new system will offer:
Faster, More Efficient Banking Tools Improved user interfaces and digital banking tools, creating more convenience and responsiveness.
Customizable Digital Banking Solutions Tailor your digital banking tools to your preferences for a streamlined experience.
Enhanced Security This upgrade features state-of-the-art security protocols, ensuring your sensitive information is safeguarded at the highest level.
Say "hello" to your newly enhanced online banking system! On the morning of Tuesday, October 13, 2026, you’ll have the opportunity to begin using our new online banking presence, accessible at CorTrustBank.com. Be sure to delete the former version of online banking that may be bookmarked or favorited.
You will use your current online banking user ID to access the new system. The password you will use is the last four of your social security number for first time login, after which you’ll be prompted to update.
The next generation of the CorTrust Mobile Banking app is arriving soon! Beginning Tuesday, October 13, 2026, you will need to delete the current mobile app and re-download our new app via Google Play or the Apple App Store. Simply search for “CorTrust Bank” in you device's app store.
You will use your current mobile banking user ID to access the new app. Just like online banking, your first time login password will be the last four of your social security number, after which you’ll be prompted to update. Once set up, enjoy a revamped mobile banking layout built to handle your daily tasks on the go!
A handful of services will be temporarily unavailable while we transition over to our upgraded system. This includes:
October 5-13, 2026 - Zelle and Bill Pay
October 9-13, 2026 - mobile deposit and Transfer Now (external transfers)
If you have external transfers scheduled starting October 9, 2026, please note that we are unable to move them from our previous system once the upgrade begins. You will need to reestablish any applicable transfers once you login to our new online banking system the morning of October 13, 2026.
Frequently Asked Questions
Upgrade Timeline & General Information
A banking system upgrade means we are improving the technology and systems utilized to service your banking accounts and digital tools.
Upgrades to new banking systems are very common for financial institutions as they seek to offer more robust client experiences and support client financial needs well into the future. Several service enhancements will be available, including an enhanced online banking experience.
You’ll have access to more services and will be able to conduct your banking needs more quickly and more efficiently. Additionally, you can expect an improved online and mobile banking experience.
We will begin transitioning to the new system end of business day on Friday, October 9, 2026, with an anticipated completion the morning of Tuesday, October 13, 2026. Nothing is needed by the customer to initiate this process.
Online & Mobile Banking Access
CorTrust Bank’s current online and mobile banking services will be in a “view only” mode during our upgrade weekend, with postings showing as of October 9, 2026, 5 pm (CST). On the morning of Tuesday, October 13, 2026, you’ll have the opportunity to begin using our new online and mobile banking presences. At that time, you’ll access the new online banking presence at CorTrustBank.com; be sure to delete the former version of online banking that may be bookmarked or favorited. You will also need to delete the current mobile app and re-download our new presence via Google Play or the App Store. Simply search for “CorTrust Bank” in Google Play and the App Store. You will use your current online and mobile banking user ID to access the new environment. The password you will use is the last four of social security number for first time login, after which you’ll be prompted to update.
Yes, we will use two-factor authentication (2FA) to keep your information safe through an additional layer of security. After entering your username and password, you’ll receive an email containing a verification that must be entered into your digital banking, either through the app or online, before you can continue with 2FA configuration. After the verification code is confirmed, you’ll configure your 2FA method before accessing your account. It’s recommended to use a mobile phone number as your 2FA method, however a landline to receive a call is also an option.
Debit Cards, Checks, & Services
No, your account number remains unchanged.
Yes, you can continue using the checks you have, since your account number will not be impacted by this upgrade.
No, you will continue using your same debit card.
A handful of services will be temporarily unavailable from October 9-13, 2026, including mobile deposit, external transfers, Bill Pay, Zelle, and Transfer Now.
Beginning October 9, 2026, 5 pm (CST) through the morning of October 13, 2026, there will be a $610 daily ATM withdrawal limit, as well as a $1,500 daily point of sale limit when using a CorTrust Bank debit card.
We are unable to move external transfers from our previous system once the upgrade begins. You will need to reestablish these once you login to our new presence starting the morning of October 13, 2026.
Fraud Notifications
Yes, you will continue receiving phone calls and/or text messages when suspicious card activity happens.
The caller ID number for our card fraud department is 1-800-237-8990. Please add this phone number to your contacts and label it as “Fraud Center” to ensure you know it is valid.
Any text message sent from the card fraud department will come from short code 96923. Please add this short code to your contacts and label it as “Fraud Center” to ensure you know it is valid.
Statements & CorTrust Perks
Statement cycles will now happen on the 15th and last day of each month. Because of this, you will receive a statement as you normally would for the month of October, as well as an additional one on either the 15th or last day of the month. After we get through October, you will only receive a single statement per account you have with us.
As we work to fully propagate information from our previous system to the upgraded one, statements from June-September 2026 will be temporarily unavailable starting October 1, 2026. They will be available in the upgraded system by December 1, 2026. If you should need these statements ahead of December 1, 2026, please plan to download them from your online banking portal ahead of October 1, 2026.
The CorTrust Perks app will largely be unaffected by this upgrade. However, you will need to reestablish your online banking connection within the CorTrust Perks app beginning October 13, 2026, to ensure your fuel purchases are tracked to receive the BaZing Fuel cashback benefit.
Credit Cards
Yes, if you have a CorTrust Bank Visa Credit Card, you’ll be able to view your credit card details by using the main navigation menu and clicking “Manage Cards” within the new online and mobile banking platforms.
Yes, the same services you enjoy today will be available in the new online banking portal, as well as the upgraded mobile banking app. These features include viewing transactions, setting alerts and notifications, turning your credit card on and off, managing travel plans, and more.
Please schedule your payment by October 8, as this service will be temporarily unavailable from October 9-13, 2026.
Please call the Credit Card team at 605-996-0554 during normal business hours and a representative will be able to assist you.
QuickBooks
Yes, QuickBooks Online Express Web Connect services will be unavailable from October 10-19, 2026.
On October 19, go to your Chart of Accounts, edit the account, and choose to deactivate online banking services.
Start the Bank Feeds setup again, search for your institution, and enter your credentials.
Map the setup to Link to an existing account so you do not create a duplicate register.
Yes, Mint connections will be unavailable from October 10-19, 2026.
Do not log into Mint for 5 business days after October 19. Mint will automatically complete the system conversion for your activated accounts in the background during this timeframe.
Logging into your account early can cause duplicate accounts or system error alerts. Avoid changing your account status or modifying settings while the background update is running.
Log into Mint and click the Refresh button to update your records. Once the download concludes, click your Transactions tab to check up to 90 days of history.
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