Fraudsters frequently take advantage of interruptions in usual business, like our recent system upgrade. Right now, scammers are calling and texting CorTrust Bank customers, posing as bank representatives and offering to help users login in to the new online banking system, They ask for usernames, account numbers, authentication codes, and other sensitive information. They then use this information to access online banking and transfer money to external accounts.
CorTrust Bank has not been compromised. We take the security of customer information seriously and are alerting you so you can watch for suspicious calls. Never share your credentials or other sensitive information. If anyone calls and asks, hand up and contact your local branch immediately.
Our upgraded banking system is here!
We recently upgraded our banking system as part of our commitment to providing you with the best banking experience. Thank you for your patience during the banking system upgrade. As of October 13, 2026 at 8 am (CST), all banking services and systems are available as usual.
Below you will find information and steps to follow now that our upgraded system is in place.
Say “hello” to our newly enhanced online banking system! You can access your accounts and information in Online Banking using this link. You will use your current online banking user ID to access the new system. The password you will use is the last four of your social security number for first time login, after which you’ll be prompted to update. If you need assistance logging in please contact us.
The newest version of CorTrust Bank’s Mobile Banking app has arrived!
You will need to delete the previous mobile app and re-download our new app via Google Play or the Apple App Store. Simply search for “CorTrust Bank” in your device's app store.
Customers using Quicken, Quickbooks, and Mint, should review the below instructions to execute the remaining needs for your QuickBooks or Quicken software.
Remember to complete the deactivation and reactivation of your online banking connections to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Reminder: Intuit aggregation services may be interrupted for up to 3-5 business days, following upgrade completion on October 13, 2026. During this interruption Quicken Win/Mac Express Web Connect, QuickBooks Online Express Web Connect, and Mint may not be accessible. Users are encouraged to download a QBO file during this outage.
Frequently Asked Questions
Upgrade Timeline & General Information
A banking system upgrade means we are improving the technology and systems utilized to service your banking accounts and digital tools.
Upgrades to new banking systems are very common for financial institutions as they seek to offer more robust client experiences and support client financial needs well into the future. Several service enhancements will be available, including an enhanced online banking experience.
You now have access to more services and an improved online and mobile banking experience allowing you to conduct your banking needs more quickly and efficiently.
The system upgrade began on Friday, October 9, 2026 at 5 pm (CST) and was completed on Tuesday, October 13, 2026 at 8 am (CST).
Online & Mobile Banking Access
Yes, the new system uses two-factor authentication (2FA) to keep your information safe through an additional layer of security. After entering your username and password, you’ll receive an email containing a verification that must be entered into your digital banking, either through the app or online, before you can continue with 2FA configuration. After the verification code is confirmed, you’ll configure your 2FA method before accessing your account. It’s recommended to use a mobile phone number as your 2FA method, however a landline to receive a call is also an option.
Debit Cards, Checks, & Services
No, your account number did not change.
Yes, you can continue using the checks you have, since your account number will not be impacted by this upgrade.
No, you can continue using your same debit card.
Fraud Notifications
Yes, you will continue receiving phone calls and/or text messages when suspicious card activity happens.
The caller ID number for our card fraud department is 1-800-237-8990. Please add this phone number to your contacts and label it as “Fraud Center” to ensure you know it is valid.
Any text message sent from the card fraud department will come from short code 96923. Please add this short code to your contacts and label it as “Fraud Center” to ensure you know it is valid.
Statements & CorTrust Perks
Statement cycles will now happen on the 15th and last day of each month. Because of this, you will receive a statement as you normally would for the month of October, as well as an additional one on either the 15th or last day of the month. After we get through October, you will only receive a single statement per account you have with us.
The CorTrust Perks app was largely unaffected by this upgrade. However, you will need to reestablish your online banking connection within the CorTrust Perks app beginning October 13, 2026, to ensure your fuel purchases are tracked to receive the BaZing Fuel cashback benefit.
Credit Cards
Yes, if you have a CorTrust Bank Visa Credit Card, you can view your credit card details by using the main navigation menu and clicking “Manage Cards” within the new online and mobile banking platforms.
Yes, the same services you’ve come to know are available in the new online banking portal, as well as the upgraded mobile banking app. These features include viewing transactions, setting alerts and notifications, turning your credit card on and off, managing travel plans, and more.
No, your reoccurring auto credit card payments will continue as normal.
QuickBooks
On October 14, go to your Chart of Accounts, edit the account, and choose to deactivate online banking services.
Start the Bank Feeds setup again, search for your institution, and enter your credentials.
Map the setup to Link to an existing account so you do not create a duplicate register.
Do not log into Mint for 5 business days after October 14. Mint will automatically complete the system conversion for your activated accounts in the background during this timeframe.
Logging into your account early can cause duplicate accounts or system error alerts. Avoid changing your account status or modifying settings while the background update is running.
Log into Mint and click the Refresh button to update your records. Once the download concludes, click your Transactions tab to check up to 90 days of history.
No, Positive Pay did not experience downtime during the transition.
ACH originations were not available from October 9, 2026, at 5 pm (CST) through October 13, 2026, at 8 am (CST). There were no disruptions to other ACH Origination activities.
Bill Pay was temporarily unavailable from October 9, 2026, at 5 pm (CST) through October 13, 2026, at 8 am (CST). You must re-enter all of your payee’s information beginning October 13, 2026.
Yes, however we recommend pulling all your ACH batches as a safeguard to verify information accurately transferred over during the system upgrade.
On the morning of October 13, 2026, you’ll have the opportunity to begin using our new business online banking presence, accessible at CorTrustBank.com. You will use your current business online banking user ID. It’s important to retrieve and safely store your user ID ahead of the upgrade weekend. The password you will use to initially login is the last four of the business tax ID number, after which you’ll be prompted to update and set up two-factor authentication. Please be planning to have your business tax ID number available.
On the morning of October 13, 2026, you will need to delete the current CorTrust Bank Business mobile app from your device. Next, you’ll visit the App Store or Google Play and search for ‘CorTrust Bank.’ Download the new mobile app. Login using the user ID and password established in business online banking.
No, two-factor authentication (2FA) is utilized on the upgraded system. After entering your username and password, you’ll receive an email containing a verification that must be entered into your digital banking, either through the app or online, before you can continue with 2FA configuration. After the verification code is confirmed, you’ll configure your 2FA method before accessing your account. It’s recommended to use a mobile phone number as your 2FA method, however a landline to receive a call is also an option, as well as an authenticator mobile application.
Yes, however you will be prompted to install new drivers.
How To Videos
Check out our helpful videos for more information on Online Banking, Business Banking Positive Pay, and Account Recovery.
Have a question not covered above?
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