Frequently Asked Questions
If you've got a question, we've got an answer! Check out our list of common questions, and if you still are needing assistance, contact us today.
What should I do if my debit card is lost/stolen?
If your debit card is lost/stolen during normal business hours (Mon-Fri, 8 am-5 pm (CST)), please contact us at 605-996-7775. If your debit card is lost/stolen outside of business hours, please contact 605-995-7996.
What should I do if my CorPlatinum Visa Credit Card is lost/stolen?
Contact our CorTrust Bank Credit Card team at 605-996-0554 during normal business hours (Mon-Fri, 8 am-5 pm (CST)). If your credit card is lost/stolen outside of business hours, please call 1-888-883-9826.
Do you offer after-hours debit card support?
Yes! The after-hours debit card service can help with the following items:
- Account and transaction inquiries
- Lost/stolen cards
- PIN resets
- Travel exemptions
- And more!
Contact our after-hours debit card support team at 605-995-7996.
Do you offer telephone banking?
Yes, we offer telephone banking. Contact our telephone banking team at 1-800-722-0427.
How do I enroll in online banking?
We make signing up for online banking a breeze. Simply enroll using our easy sign-up form.
Do you offer mobile deposit? If so, how do I sign up?
Yes, CorTrust has mobile deposit which gives you the ability to deposit checks straight from your smart phone. Upon meeting the requirements, you can sign up for mobile deposit online.
How do I enroll in eStatements for my personal banking account?
To receive your statements online, simply enroll in Online Banking (if you haven’t already), login to your Online Banking account, and select ‘Profile’ at the top-right hand side of the homepage. From there, locate the ‘Electronic Statements’ section to begin the enrollment process.
How do I enroll in Online Banking Bill Pay?
If you have a CorTrust personal checking account, simply enroll in Online Banking (if you haven’t already), and complete our Online Banking Bill Pay online form.
What are your hours?
To view a full list of lobby and drive-thru hours, visit our Locations & ATMs page, and select your preferred CorTrust Bank location.
Where can I find in-network ATMs to avoid fees?
Use our handy Money Pass ATM locator to view over 32,000 free ATMs nationwide.
Which holidays does CorTrust Bank observe?
CorTrust Bank is not open on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve - half day
- Christmas Day
Who should I contact if I have a question about my mortgage serviced by CorTrust Bank?
Call our local mortgage servicing team toll free during normal business hours (Mon-Fri 8 am-5 pm (CST)) at 1-800-643-4525.