FAQs
Frequently Asked Questions
If you've got a question, we've got an answer! Check out our list of common questions, and if you still are needing assistance, contact us today.
If your debit card is lost/stolen during normal business hours (Mon-Fri, 8 am-5 pm (CST)), please contact us at 605-996-7775. If your debit card is lost/stolen outside of business hours, please contact 888-297-3416.
Contact our CorTrust Bank Credit Card team at 605-996-0554 during normal business hours (Mon-Fri, 8 am-5 pm (CST)). If your credit card is lost/stolen outside of business hours, please call 1-888-883-9826.
To view a full list of lobby and drive-thru hours, visit our Locations & ATMs page, and select your preferred CorTrust Bank location.
Use our handy Money Pass ATM locator to view over 32,000 free ATMs nationwide.
The caller ID number for our card fraud department is 1-800-237-8990. Please add this phone number to your contacts and label it as “Fraud Center” to ensure you know it is valid.
Any text message sent from the card fraud department will come from short code 96923. Please add this short code to your contacts and label it as “Fraud Center” to ensure you know it is valid.
CorTrust Bank is not open on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve - half day
- Christmas Day
Call our local mortgage servicing team toll free during normal business hours (Mon-Fri 8 am-5 pm (CST)) at 1-800-643-4525.