Roughly 20% of older Americans fall prey to financial exploitation totaling $3 billion annually or an average of $120,000 per elderly victim, according to a study from AARP Public Policy Institute. And given that only one out of every 44 financial abuse cases are reported, according to a National Adult Protective Services Association, true losses from elder financial abuse could be north of $35 billion annually.
As relationship lenders and financial first responders, community banks are in a unique position to help shield our elderly customers against these prevalent threats through employee training and the use of technology to spot red flags and report suspicious activity to authorities.
Additionally, we offer two types of identity theft protection products: Restoration/Consultation Services and idINTEGRITY SCAN. Restoration/Consultation Services gives you access to a licensed private investigator if your identity has been compromised. This investigator will work to resolve and restore your identity with the credit reporting agencies. idINTEGRITY SCAN offers complete coverage of non-credit and credit monitoring plus Restoration/Consultation Services.
We also are offering the following tips to guard against financial exploitation.
Medicare/Health Insurance Scams
It is difficult to imagine someone could prey on those in need of medical assistance, but unfortunately, Medicare fraud is all too common. Criminals are posing as Medicare or medical supply representatives to obtain personal information or provide bogus services and use the information to bill Medicare or assume an identity to perpetrate fraud.
The outbreak of the COVID-19 pandemic has further spurred medical scams, with criminals purporting to be calling on behalf of a FEMA program that assists with funeral expenses. While this is a legitimate program, and you can reach to FEMA to apply for those benefits, citizens should be mindful of:
- FEMA will not contact you until you call or apply for assistance.
- The government won't ask you to pay anything to get this benefit.
As a good rule of thumb never share personal or financial information with anyone who contacts you out of the blue.
Zoom Phishing Emails and Internet Fraud
Con artists are also capitalizing on the rise in video meetings, registering thousands of fake Zoom-related internet domains to send phony emails, texts, or social media messages to trick consumers into clicking on bogus links to address "account suspension" or "meeting" notices. Those that took the bait inadvertently downloaded malicious software on their computer, exposing their personal information to potential us by fraudsters.
Internet scammers are also known for sending fake text messages alleging trouble with an internet account, credit card, bank account, or shopping order. Many contain realistic looking logos to lure you into clicking on a link and divulging personal information.
To limit your exposure, avoid clicking on links from unsolicited emails or texts.
Seniors schooled in etiquette may frown upon "hanging up he phone" or simply saying "no" to unsolicited calls, but it also leaves the door open to criminals posing as company representatives. Three notable examples include:
- The pigeon drop where con artists pretend to share found money in exchange for a "good faith" payment drawn from the contacted person's bank account.
- The fake accident ploy where con artists create a false narrative that a loved one has been injured in an accident and needs money for medical expenses.
- Charity scams where con artists solicit funds on behalf of a charity for which they are not affiliated with or is not legit.
Remember, if it's too good to be true, it probably is. If you want to donate, go directly to the source. And if you are worried about a friend or family member, verify the information directly with them.
Unfortunately, scams are always changing, making fraud nearly impossible to fully eradicate, but we'll never stop looking out for you and encourage you to consult the Federal Trade Commission's scam alert page for information about the latest scams targeting consumers.
Our community bank employees are trained on the latest fraud prevention techniques and are available as a resource as well. They can help you spot potential scams and take appropriate measures to protect your account if you suspect you have been a victim of financial fraud.