Looking Out For You

We understand the stress that can come with the unknown regarding coronavirus (COVID-19), which is why we want to provide answers to questions you may have.

As part of our commitment to you, we are providing the following documents to help navigate the Paycheck Protection Program (PPP):

You can find additional information at the U.S. Department of the Treasury's website. They have also issued a frequently-asked-questions document for you to reference.

Additionally, small business owners impacted by the pandemic may be eligible for a low interest loan through the Small Business Administration (SBA). The SBA Disaster Assistance Loan is available for physical and economic damage caused by the current declared disaster. According to the SBA, small businesses should begin to apply immediately if they have been adversely impacted by coronavirus.

The SBA's website has helpful FAQ's and walks business owners through the process of application.

There also may be financial aid programs provided by entities within your community. As always, please don't hesitate to set up an appointment with your local CorTrust banker to discuss your options.

There are many ways to bank with CorTrust and we appreciate your understanding during this unprecedented time. We invite you to utilize any of the following methods to conduct your banking business.

Do you need assistance setting up one of our digital products? Please contact your local branch during regular business hours and a Customer Service Representative will walk you through getting set up for on-the-go banking.

In response to financial disruptions caused by the coronavirus (COVID-19), you can count on your local community CorTrust Bank to be there for you. We have a special loan deferment program in place for qualified consumer loans and want to work with you to find ways to help. Simply contact your local banker or set up an appointment.

We also understand the stress you may feel about being able to make your mortgage payments. Depending on your mortgage loan type and other factors, it is best to speak to one of our Mortgage Servicing Specialists to determine the best plan for your unique situation. Please contact our team of experts at 1-800-643-4525 or [email protected]. When you contact us, be prepared to discuss:

  • Why you are unable to make your mortgage payments
  • Whether the problem is temporary or permanent
  • Details about your income, expenses, and other assets, such as cash in the bank

Additionally, the Consumer Financial Protection Bureau provides information about coronavirus mortgage relief options under the CARES Act.

If you are concerned about making a credit card payment on your CorPlatinum Visa Credit Card, we encourage you to reach out to our Credit Card Customer Service Department at 1-877-231-3231. Our team is here to work with you and assist those that may be impacted during this time.

Finally, if you have questions about your insurance premiums or payments, or need to report a claim, CorInsurance is here for you. Please contact your local CorInsurance agent to get the help you need.

Rest assured your money is safe at CorTrust Bank. Please continue to bank with confidence knowing your money is insured by the Federal Deposit Insurance Corporation (FDIC). The FDIC insures funds that cover all types of deposits, such as:

  • Checking accounts
  • Savings accounts
  • Time deposits such as certificates of deposits
  • Expense checks
  • Loan disbursement checks
  • Cashier's checks
  • Interest checks
  • And more

CorTrust Bank is also rated five stars by Bauer Financial, which is based on the financial health of the institution. If you have any questions regarding your deposit amount and if it exceeds the FDIC insurance limit, please contact your local branch.

You are correct - coronavirus forms of fraud are emerging across our communities. Unfortunately, scammers prey on the fear of consumers surrounding the pandemic. Scammers are calling and sending phony emails and texts to consumers asking for personal information. Remember, CorTrust will never ask you to give out your personal information over the phone, via text, or through email. Please be vigilant with any correspondence that asks for personal information, so you avoid falling victim to one of these malicious scams. The Federal Trade Commission's website is offering additional tips to keep the scammers at bay.

If you are questioning an email, text, or phone call, please don't hesitate to reach out to your local branch as we are your trusted financial resource.

Coronavirus (COVID-19) is a world-wide public health and economic crisis. Both are significant challenges for our country and the rest of the world. Our country has, many times, prevailed during periods of crisis and when facing what seems to be insurmountable challenges. History has taught us (multiple times) that markets and our economy have always shown great resiliency during very difficult times. Please contact your local Wealth Management team member with your additional questions and/or concerns.

We realize unexpected hardships, like the current pandemic our country is facing, can make it difficult to maintain your financial health. If you are experiencing hardship, please contact your local CorTrust Bank to make an appointment. Our goal is to lessen the burden and explore options to help you.

CorTrust Bank has been here for you for over 85 years. We have seen communities, individuals, states, and our country through good times and difficult ones, like what we are experiencing now. We intend to continue serving our customers, being strong supporters of our communities, and offering a hand up in this time of need.