Recently, Equifax, one of the three national consumer credit reporting agencies, announced a major data breach that occurred between May and July, 2017. This breach affects approximately 143 million Americans. Information stolen includes consumers’ personally identifiable information, including names, Social Security numbers, dates of birth, addresses and, in some cases, driver’s license numbers. Approximately 209,000 credit card numbers and dispute documents with personally identifiable information for approximately 182,000 consumers were also stolen. There is no evidence of unauthorized access to consumers’ credit reporting databases.
To be clear, CorTrust Bank was not compromised and your information was not stolen from our bank. However, CorTrust Bank takes the security of our customer information very seriously. We are providing you with the information we know about this massive breach and the steps you can take to protect your personally identifiable information if you so desire. We are also asking our customers to be extra vigilant and report any suspicious activity in your CorTrust Bank accounts to CorTrust Bank by calling your local branch.
Equifax has established a website that informs consumers if they may be affected by the breach, provides additional information on the breach, and offers complimentary identity theft protection and credit file monitoring. This information is available on Equifax’s website. To protect your identity and personal information, CorTrust Bank strongly encourages our customers to take the actions noted below.
- Review your account statements to spot any suspicious transactions. You can also monitor your account activity online any time at CorTrustBank.com if you are enrolled in Online Banking.
- If you spot any suspicious transactions, please contact your local branch immediately.
- Consider if you should place an initial fraud alert on your credit report (learn more).
- Consider if you should freeze your credit file (learn more).
- You should also contact the credit reporting agencies to notify them of any suspected fraud or identity theft.
- Review your credit reports for accuracy. Call any one of the three credit reporting agencies to receive your free annual credit report or visit this website.
|Credit Report Agency Name||Contact Information||Website|
|Experian®||P.O. Box 9554, Allen, TX 75013 888-397-3742||Experian.com|
|TransUnion®||P.O. Box 2000, Chester, PA 19016 800-680-7289||TransUnion.com|
|Equifax®||P.O. Box 740241 Atlanta, GA 30374 866-447-7559||Equifax.com|
If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general. Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) website or by calling 1-877-IDTHEFT (1-877-438-4338). The FTC also offers general information to protect your online presence.
Equifax has established a dedicated toll-free number to answer questions you may have about the Equifax data breach and its effect on your personally identifiable information. You may call them at 1-866-447-7559.