Computer Tech Support - Mitchell

Job Title Computer Tech Support - Mitchell
Reports To SVP/Chief Operating Officer
Location Mitchell, SD - Havens Ave
Classification Non-exempt Full-time
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The Computer Tech Support position installs, maintains, and supports personal computing devices and associated peripherals for the organization's employees. This person monitors and maintains computer systems and networks, as well as installs and configures computer systems, diagnosing hardware and software faults, and solves technical and application problems either via phone or in-person.

Primary Duties

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set-up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing, and solving hardware or software faults, as well as as replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set-up a system
  • Support the roll-out of new applications
  • Set-up new users' accounts and profiles, and assist with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology, as well as conduct electrical safety checks on computer equipment

Skills Required

  • Possess combination of education and experience to perform primary duties of position
  • Ability to troubleshoot hardware and software issues
  • Assist end users with Microsoft Windows 10 and 0365
  • Knowledgeable in Client PC connectivity (e.g. Ethernet, TCP/IP, LAN/WAN, and VPN)
  • Knowledgeable in Active Directory
  • Knowledgeable in mobile devices (e.g. iOS, Android phones and tablets)
  • Adaptable to system, process, product, and service changes
  • Effective and efficient planning, organizational, technological, and time management skills
  • Ability to demonstrate organizational commitment through advocacy in the community, customer experience and co-worker relationships
  • Ability to reason, problem solve, and think critically, as well as ability to effectively convey thoughts, ideas, and information clearly and concisely
  • Demonstrates high level of integrity, personal diplomacy, and ability to foster culture of mutual respect
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