Bilingual Collection Specialist - Mitchell

Job Title Bilingual Collection Specialist - Mitchell
Reports To Accounting & Operations Manager
Location Mitchell, SD - Havens Ave
Classification Non-exempt Full-time
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This position performs collection services on delinquent accounts for the Credit Card department. This individual works proactively with customers to resolve past due balances in an effective, timely, and appropriate manner. We are looking for a specialist to work 11 am-8 pm.

Primary Duties

  • Contact customers regarding delinquent accounts
  • Work with customer to make payment arrangements to clear up account delinquency
  • Enter payments and/or credit accurately; apply to customer accounts through proper program/systems
  • Collect outstanding balances in Recovery Portfolio
  • Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in carrying out customer support functions
  • Adhere to company privacy guidelines to ensure each customer's privacy is respected
  • Support the mission, vision, and values of CorTrust Bank
  • Other duties as assigned

Skills Required

  • High school diploma; some college preferred or equivalent experience
  • Previous Collections experience preferred, but not required
  • Strong communication skills; bilingual required
  • Strong teamwork sills; ability to positively contribute to overall success of the team
  • Strong organizational and computer skills
  • Ability to work independently
  • Attention to detail and accuracy
  • Function with integrity, as well as ethically
  • Meet productivity standards in a fast-paced environment
  • Dependable and prompt in attendance
  • Successful completion of in-house training
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